Procedures: Wait step
Give customers more time to act without Fin moving on
Add a wait step in a Procedure for tasks that take the customer a while, like doing something on another platform. Fin pauses without sending follow-ups, then continues when they reply or your set time elapses.
Wait for the customer to act: Fin pauses inside a Procedure while the customer completes a task or fetches information, instead of moving on too soon.
No premature follow-ups: During the wait, Fin holds off on inactivity messages, so the customer isn't nudged while they are still working.
Set your own wait time: Choose how long Fin waits, from 5 minutes to 7 days, and Fin continues as soon as the customer replies or the time runs out.
No premature follow-ups: During the wait, Fin holds off on inactivity messages, so the customer isn't nudged while they are still working.
Set your own wait time: Choose how long Fin waits, from 5 minutes to 7 days, and Fin continues as soon as the customer replies or the time runs out.
